How do I verify my business to unlock the wallet?

Your wallet stays locked until Vyro has verified your business. Until then you can't add funds or pay for a campaign. The workspace Owner or an Admin runs the verification from Wallet. A Campaign Manager sees An Owner or Admin manages billing. instead (what each role can do).

Verify your business

Follow these steps:

1. Go to Wallet and click Verify my identity.
2. The verification form opens in a new tab. Have your business details at hand and follow it to the end. If you see Your browser blocked the verification tab, allow pop-ups for Vyro and click Verify my identity again.
3. Back on Wallet, the page shows Verifying your identity until the result arrives. Vyro sets no fixed time for this step, and the page updates on its own.

When your business is verified, Wallet shows your balances and the Owner gets the email You're verified on Vyro. Your next step is to add funds.

If a notice appears

Find the notice on Wallet or Campaigns and do what it asks:

• Remember to set up your Vyro Wallet: you haven't started yet. Click Set up wallet.
• Identity verification pending: you left the form or it still needs something from you. Click Continue verification and finish it.
• Verification pending: Vyro is checking your business. Nothing is needed from you yet.
• We couldn't verify your business: Vyro declined the verification, and retrying won't change it. Click Contact support.
• Your wallet needs attention: the same decline, shown on Campaigns. Click See what to do to open Wallet.
• We couldn't verify your identity: Vyro couldn't load your result. Click Retry verification.
• Account already connected: the email on this workspace is already verified on another account. Click Contact support.

Some business details lock after verification. See where to edit your brand profile and billing details.