How do I confirm my campaign results or request help?

When the Vyro team finishes reviewing the posts, your campaign enters Settling. You get the email "Action needed: review and ratify your campaign" with the date to act by, and the campaign page shows Your campaign wrapped up with a countdown. Acting is your choice: the campaign closes by itself when the countdown ends.

Before you act

Check your results first, see How do I read my campaign report? An Owner, Admin or Campaign Manager can act. A Viewer can't.

Confirm the results

To close the campaign now:

1. Open the campaign from Campaigns.
2. In Your campaign wrapped up, click Looks Good.
3. In Confirm everything looks good?, click Looks Good.

You see Campaign confirmed. and the status becomes Completed. The unused budget returns to your wallet right away. This can't be undone.

Does Couldn't confirm the campaign. appear? If you reported a post in this campaign, wait for Vyro to decide the report, then click Looks Good again. No open report? Click it again, and if it still fails, contact the Vyro team, see How do I contact the Vyro team as a brand?

Request help

To ask the Vyro team to look at something first:

1. Open the campaign and click Request Help in Your campaign wrapped up.
2. Add a Reason (optional) and click Send request.

The status becomes Help requested, and no money moves meanwhile. The Vyro team contacts you, decides the outcome and completes the campaign. You then get "Your campaign is complete". No email confirms the request itself.

If you do nothing

The campaign completes on its own 7 days after it entered Settling, as if you had clicked Looks Good. The unused budget returns to your wallet, and you get "Your campaign is complete". For the money, see What happens when my campaign ends or its budget runs out?