How do I contact the Vyro team as a brand?

You reach the Vyro team from the Support page, where you can read the guides, book a call or send a message. The page keeps working after you log out, so you can write even when you can't sign in.

Open the Support page

Click your workspace logo in the top-right corner, then click Support. The page opens in a new tab with three options:

• Help center: the guides.
• Talk to sales: a booking page, in a new tab, for a call about your campaigns.
• Send us a message: a form that goes to the Vyro team.

The Send us a message button on the Page Not Found screen and the Contact support buttons elsewhere in the app lead to the same page.

Send a message

To write to the Vyro team:

1. Fill in Name, Email and Message. If you're signed in, your workspace name and account email are filled in and locked.
2. Click Submit. The name needs at least 2 characters and the message 10 to 4,000 characters.

When it works, you see Support request sent, we'll get in touch soon!. The Vyro team answers by email to the address you entered, and you don't get a copy of your message. On Support request failed, please try again later., wait a moment and submit again. If you hear nothing back, send a new message.

Situations with their own path

Two situations don't need the form:

• Your campaign is in review: the Vyro team reaches out with next steps. See How do I sign the agreements and submit my campaign?
• Your campaign has wrapped up: click Request Help on the campaign page. See How do I confirm my campaign results?

If Vyro bans your account, every page shows Account Banned. Believe it's a mistake? Click contact us and write from the Support page.